Holiday Inn York, an IHG Hotel

Excellent location with easy access to the city centre by bus - there is a stop just a short distance away. We had 4 nights here and it ranks amongst one of the friendliest hotels we have ever stayed in. ALL the staff were cheerful, friendly and helpful; in fact nothing was too much of a problem. We did have a couple of problems but they were sorted immediately. We stayed in a very quiet room which was very spacious and clean with an additional pull out sofa bed. The view over the side car park wasn't great but having said that we didn't spend all the time looking out of the window!! The hotel has plenty of free surface parking spaces - just register your vehicle registration at reception. Breakfast was included in our booking and the choices were excellent including juices and cereals, fresh fruit salad as well as grapefruit segments & prunes, yoghurts, bread & pastries as well as the usual full cooked options and of course tea/coffee. Supplies were plentiful as the staff were continually restocking when items ran out. Table were also cleared away quickly once customers had left. We opted to eat in the hotel restaurant one evening. The menu had plenty of choices at reasonable cost and the food was piping hot and on hot plates!!

Good breakfast in a nice setting with a view to the gardens. Room well appointed with excellent climate control. Comfortable bed. Very quiet room.

Friendly staff and had a lovely meal in the evening. We normally stay at the York Marriott (we’ve been coming to York races for my dads birthday for years & just started using the Marriott) but since their refurb they only allow 2 night stays at weekends. I thought we’d try the holiday inn and was pleasantly surprised. Had a lovely stay, nice rooms (there were 2 pairs of father & son as my b-in-law also came with my nephew), and the staff couldn’t have been more helpful. We will be coming back next year & staying with you.

The room was well-cleaned and very spacious. The breakfast each morning was great and gave us enough energy for the rest of the day. The location was around a 30-minute walk from the city centre this was a little far but doable, but buses ran very frequently so this isn't much of an issue.

I had no concerns except we went in the bar for an evening meal on New Years Eve the menu was quite sparse as alot of the meats had not been ordered for restaurant. we did have a lovely pizza so at least we could have something to eat without going outdoors. The room was adequate had toiletries, hairdryer, iron, ironing board, free wifi, tea, coffee making facilities, waste bins in bathroom and room area. Clean fresh towels, opening windows. Breakfast we enjoyed excellent, plenty of food, fresh, hot, staff very pleasant, helpful, due to us having a pet dog with us we ate in the bar area we were not allowed into the restaurant which is totally understandable, all areas very clean. Hotel within walking distance to York town centre or public transport if required. very near to york racecourse, nice walks nearby, within 10 miles some wonderful scenic villages also.